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As of November 13, 2023, requests for medical records are processed by Covenant Health’s Centralized Release of Information department.
If you need to retrieve medical records, these options are available:
- Covenant Health Patient Portal: Sign up for the MyCovenantHealth patient portal online at CovenantHealth.com or call 865-374-5269 and a customer service representative will assist you with setting up your portal access. Records can be viewed, downloaded and printed from the portal.
- Request in Writing: Request an authorization form at the Covenant Health facility’s registration area. You will need to show valid identification. Your request/authorization will be forwarded to Centralized Release of Information. The request will be processed and returned via email, mail or fax as noted on the authorization form.
- Request Electronic Authorization: Call the Release of Information Department at 865-374-5269. A customer representative will email an authorization form that you can fill out and submit electronically.
Thank you for choosing Covenant Health!
Centralized Release of Information
Phone: 865-374-5269
Note: Covenant Health strives to process requests within 10 days. Applicable fees apply per federal and state guidelines.