Discrimination is Against the Law

This facility complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. This Facility does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

This facility:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats or others)
    • Provides people whose primary language is not English with free language services, such as:
      • Qualified interpreters
      • Information written in other languages

If you do not speak English, are deaf or hard of hearing, you can have qualified interpreter services provided at no charge. Tell your health care provider that you need an interpreter.

If you believe that this facility has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with: Civil Rights/Non-Discrimination Coordinator,  Covenant Health Integrity-Compliance Office, 3003 Lake Brook Blvd., Suite 102, Knoxville, TN, 37909, (Telephone) 1-888-731-3115, (Fax) 865-374-8016, (Email) IntegrityCompliance2@covhlth.com. Grievances must be submitted in writing to the Civil Rights/Non-Discrimination Coordinator within 60 days of the date you became aware of the concern. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail at: 

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

La Discriminación es Contra la Ley

Esta instalación médica cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Esta instalación médica no excluye a las personas ni las trata de forma diferente debido a su origen étnico, color, nacionalidad, edad, discapacidad o sexo.

Esta instalación médica:

  • Proporciona asistencia y servicios gratuitos a las personas con discapacidades para que se comuniquen de manera eficaz con nosotros, como los siguientes:
    • Intérpretes de lenguaje de señas capacitados.
    • Información escrita en otros formatos (letra grande, audio, formatos electrónicos accesibles, otros formatos).
  • Proporciona servicios lingüisticos gratuitos a personas cuya lengua materna no es el inglés, como los siguientes:
    • Intérpretes capacitados.
    • Información escrita en otros idiomas.

Si no habla inglés, es sordo o tiene problemas de audición, puede obtener los servicios de un intérprete calificado sin cargo. Dígale a su proveedor de atención médica que necesita un intérprete.

Si considera que esta instalación médica no le proporcionó estos servicios o lo discriminó de otra manera por motivos de origen étnico, color, nacionalidad, edad, discapacidad o sexo, puede presentar un reclamo a la siguiente persona: Civil Rights/Non-Discrimination Coordinator, 3003 Lake Brook Blvd., Knoxville, TN 37909, (contacte: 1-888-731-3115, Fax- 865-374-8016, o correo electrónico – IntegrityCompliance2@covhlth.com). Las quejas deben presentarse por escrito al Civil Rights/Non-Discrimination Coordinator dentro de los 60 días posteriores a la fecha en que tuvo conocimiento de la inquietud. 

También puede presentar un reclamo de derechos civiles ante la Office for Civil Rights (Oficina de Derechos Civiles) del Department of Health and Human Services (Departamento de Salud y Servicios Humanos) de EE. UU. de manera electrónica a través de Office for Civil Rights Complaint Portal, disponible en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, o bien, por correo postal a la siguiente dirección a los números que figuran a continuación:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Puede obtener los formularios de reclamo en el sitio web http://www.hhs.gov/ocr/office/file/index.html.

Tenn. R. & Regs. 1200-8-.16-.04 & US DHHS O CR Guidance

Covenant Health and its member organizations do not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, sex or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by Covenant Health directly or through a contractor or any other entity with which Covenant Health arranges to carry out its programs and activities. 

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes of Title 45 Code of Federal Regulations Parts 80, 84, and 91.

In case of questions, please contact:

Covenant Health
Contact Person/Section 504/Civil Rights/Non-Discrimination Coordinator: Covenant Health Director of Privacy
Telephone number: 888-731-3115

TDD or State Relay number:
Access – Voice: 1-800-848-0299; TTY: 1-800-848-0298
Customer Service – Voice: 1-800-682-8706; TTY: 1-800-682-8786