Covenant Health Named 2022 WE SEE YOU CARE Award Recipient from Hicuity Health

Award recognizes healthcare system for telemedicine innovation and impact.

Knoxville, Tenn. – November 2022 – Covenant Health has been named a 2022 WE SEE YOU CARE Award recipient by Hicuity Health, the nation’s leading high-acuity telemedicine provider. The award recognizes Covenant Health’s commitment to telemedicine innovation and impact, including its use of provider-to-provider telemedicine in patient care. The health system was one of 10 honorees to receive the award, including three health systems, several care teams and individuals from a variety of disciplines.

In 2021, Covenant Health was the first health system in East Tennessee to provide Tele-ICU services as an extra layer of care for critically ill patients. Tele-ICU is an expansion of existing critical care services and is designed to support the bedside clinical team, ultimately improving patient outcomes and overall quality of care. A secure remote Tele-ICU operations center is staffed 24/7 with critical care nurses and physician experts who constantly monitor critical care patients to support bedside clinical teams. Tele-ICU is proven to improve patient outcomes and overall quality of care.

“Our Tele-ICU program covers 172 critical care beds, serving our patients from a local Tele-ICU command center in Knoxville. We are utilizing critical care providers who are already familiar with Covenant Health to provide evidence-based medicine for our ICU patients,” said Chris Skinner, MBA, BSN, RN-BC, vice president of clinical informatics for Covenant Health. “Tele-ICU allows our patients to stay in their home facility while still receiving the highest level of care. This innovative approach also allowed us the ability to augment care during the pandemic surges.”

The WE SEE YOU CARE Award highlights successful collaboration between facility stakeholders and Hicuity Health’s team of clinicians and colleagues who contribute to patient care. It was introduced in 2016 to acknowledge the exemplary efforts of bedside clinicians and team members from Hicuity Health partner hospitals in leveraging acute-care telemedicine to improve how care is delivered for both patients and their families.

“Partnering with Hicuity Health to bring this service to our patients has elevated not only patient care, but nursing support as well,” said Martin Gibbs, BSN, RN, CCRN-K, Tele-ICU and virtual sitter nursing program manager for Covenant Health. “During COVID, which was a trying time for all, Hicuity and Covenant Health collaborated to accommodate multiple beds, provide excellent care, reduce mortality and support struggling bedside teams. Receiving this award signifies both Covenant Health and Hicuity’s joint commitment to our community by putting the patient first and providing excellent care.”

“Hicuity Health is proud to recognize Covenant Health with a 2022 WE SEE YOU CARE Award that honors its collaborative efforts and advancement of patient care through the use of provider-to-provider telemedicine,” said Lou Silverman, CEO of Hicuity Health. “Our team supports partner hospitals and outstanding patient care by leveraging partnered staffing solutions, evidence-based practices and a proprietary workflow management platform.”

As part of the award, a donation was made to Covenant Health for its foundations and recognized at a ceremony in October.

About Hicuity Health

For more than 16 years, Hicuity Health has pioneered telemedicine innovations. Serving a diverse range of clients and care venues – including health systems, hospitals, and post-acute care facilities – with its expanding line of services that includes tele-ICU, remote inpatient telemetry, virtual nursing, virtual sitter, hospital at home, smart device monitoring, and shared services, the company is the leader in delivering expert care on a 24 x 7 x 365 basis to high-acuity patients in high-acuity environments. Our innovation is highlighted by our proprietary HUB workflow management technology platform, which enables seamless care delivery and informs patient management across our 11 clinical care centers that serve our more than 130 hospital partners located in 30 states nationwide. Hicuity Health cares for 120,000 patients per year, delivering enhanced patient outcomes, tangible ROI, and expert clinical support for the bedside teams at our partner hospitals. Learn more at

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