Patients and Visitors
We are proud to provide excellent clinical care and customer service to our patients and guests.

Welcome
Welcome and thank you for choosing Parkwest Medical Center, west Knoxville’s largest and most comprehensive hospital, for your healthcare needs. We are proud to provide excellent clinical care and excellent customer service to our patients and guests. If there is anything that we can do to make your stay with us more comfortable, please do not hesitate to ask your nurse, doctor or other hospital team member.

Patient Tools
Get started with some of our online patient tools.
Patient Information
Visitation Policy
Currently visitation may be restricted due to COVID-19 and other respiratory illness. View current restrictions.
Parkwest Medical Center’s primary concern is for the welfare and speedy recovery of our patients. We ask that guests exercise special courtesy and sensitivity when visiting patients.
General visiting hours are 8:30 a.m. to 8:30 p.m. Some patients and special care areas, however, have restricted visiting hours. Thank you for your cooperation in observing this schedule and any other visiting restrictions posted in the interest of individual patients.
Visiting Hours in Critical Care Unit
Patients in the critical care areas are very ill. They have an increased need for rest so they can heal and recuperate, so we have special guidelines for visitation to these areas.
- Patients in the CCU cannot receive live flowers or balloons, because the allergens can affect their recovery. A great way to send your thoughts to a loved one in our CCU is by sending an electronic greeting card. These cards are delivered daily by hospital volunteers.
- Visitors under the age of 12 must be accompanied by an adult at all times (not the patient).
- We ask that patients’ belongings (clothing, electronics, valuables, etc.) be taken home with family when the patient is admitted to our unit. Not only will this help keep personal belongings safe, it also helps our staff keep the surrounding environment clean and safe for our patients.
- Patients in CCU may have two visitors at a time.
Recommended Visiting Hours for Senior Behavioral Health
For our patients to conserve strength and receive excellent care without interruption, we recommend that visitation occur between 4 p.m. – 6 p.m. daily to ensure therapeutic measures are met during the patient’s stay.
- All visitors must check-in at the nurses’ station prior to going to their loved one’s room.
- Children under the age of 16 are not permitted on the unit.
- Children under the age of 18 must be accompanied by an adult at all times while on the unit.
Additional Information
Contact Us
For more information about our services, call us at 865-373-1000 or contact us online. To speak with someone about a physician referral please call 865-374-PARK (7275). You can also choose the “Chat with Us” pop-up to speak with a Call Center representative. If you are a patient who has had an excellent experience at Parkwest, we invite you to click here to leave us a Google review.