Hospital Links

Patients and Visitors

We are proud to provide excellent clinical care and customer service to our patients and guests.

A nurse comforting a patient by patting their hand.


Welcome and thank you for choosing Parkwest Medical Center, west Knoxville’s largest and most comprehensive hospital, for your healthcare needs. We are proud to provide excellent clinical care and excellent customer service to our patients and guests. If there is anything that we can do to make your stay with us more comfortable, please do not hesitate to ask your nurse, doctor or other hospital team member.

female checking in female patient at registration desk

Patient Information

Lost & Found
Medical Records
Patient Representative
Patient Rights & Responsibilities
Wireless Internet
Advance Directives
Accreditations and Affiliations

Visitor Information

Parking & Directions

Parkwest Medical Center is located at 9352 Park West Blvd, in Knoxville.

Parking & Directions
Patient Greeting Cards (electronic)

Send an e-card to a current patient in our facility. Cards are printed and delivered to patients by hospital volunteers Monday – Friday, 8 a.m. – 4 p.m.

Send an e-Card
Telephone Directory

If you can’t find the number you’re looking for, please call the hospital operator at 865-373-1000 (or 0 if you’re in the hospital). Patient rooms may be reached by dialing 865-373-4+the patient room number. If the patient is in the Dogwood tower (room numbers that are 4 digits) dial 865-373+room number.

Telephone Directory
ATM Locations

ATMs are located inside the vending room off of the Boulevard Bistro on the Lower Level of the Riverstone Tower.

Interactive Campus Map

Visitation Policy

Currently visitation may be restricted due to COVID-19 and other respiratory illness. View current restrictions.

Parkwest Medical Center’s primary concern is for the welfare and speedy recovery of our patients. We ask that guests exercise special courtesy and sensitivity when visiting patients.

General visiting hours are 8:30 a.m. to 8:30 p.m. Some patients and special care areas, however, have restricted visiting hours. Thank you for your cooperation in observing this schedule and any other visiting restrictions posted in the interest of individual patients.

Visiting Hours in Critical Care Unit

Patients in the critical care areas are very ill. They have an increased need for rest so they can heal and recuperate, so we have special guidelines for visitation to these areas.

Patients may have  visits from 8:30 a.m. – 12:30 p.m., 2:30 p.m. – 6:00 p.m., and 8:30 p.m. – 10:00 p.m. Only two visitors may visit a patient at one time.

Visitors must be 12 years of age or older to visit patients in critical care.

Recommended Visiting Hours for Senior Behavioral Health

For our patients to conserve strength and receive excellent care without interruption, we recommend that visitation occur between 4 p.m. – 6 p.m. daily to ensure therapeutic measures are met during the patient’s stay.

  • All visitors must check-in at the nurses’ station prior to going to their loved one’s room.
  • Children under the age of 16 are not permitted on the unit.
  • Children under the age of 18 must be accompanied by an adult at all times while on the unit.

Additional Information

Security Services
Tobacco-Free Campus
Covenant Health