Lost & Found at Parkwest

Reporting a Lost Item or Guests Checking for an item they’ve lost

If someone (patient, guest, or employee) needs to report something lost to Lost & Found do so by:

Filling out the online form (QR code sheets are available at all entrances, or the link is here: https://www.covenanthealth.com/parkwest/lost-found/ ) or form available below.
Call the lost & found number and leave a message: 865-373-2905

Unfortunately, our PCU waiting team cannot assist people with lost and found matters when they present at the PCU waiting desk. Please do not instruct guests to go to PCU waiting for any lost and found matters. The team in PCU is not the lost and found team.

What to do with found items:

If you find items in your department, please follow the departmental/facility process:

If you know whose it is (past patient, etc.) please try to contact them to let them know you have the item. You can arrange for them to pick it up from you in your department for the first 48 hours of possession.
If they do not come pick it up in the first 48 hours, please label with all information you have (patient name, room number, date found, attempts to contact, any notes of conversation with the patient/family) and place the item in your departmental lost & found pick-up box. The lost and found team will pick these items up at least once a week.
If you feel the item is over $50 in value, please make the initial contact with the patient if you know who it belongs to and contact the House Supervisor to place the item in the safe. We’ll still need all the info and details your team might have about the item, including conversations with the family about picking it up. If you leave a message for the family, you can let them know that they’ll have to ask for a House Supervisor to pick up item from the safe when they arrive.

Helping Find Lost Items

We do our best to assist patients and visitors in locating items they may have left or misplaced while at Parkwest Medical Center. If you want to inquire about an item you cannot find, you can do so by calling 865-373-2905 or filling out our online request form below. Calls will only be returned if we need more information about the lost item, or if we have found your item(s). Lost and found requests received after 4 p.m. or on weekends may not be processed until the next business day.

We will contact the owner by their preferred method of communication if we locate the item. If someone is notified that we have found their item, the best time to come pick it up is Monday – Friday, 8 a.m. – 2 p.m. at the main entrance of the hospital. Those picking up items will be asked to bring their bag # or other info provided to you by our Lost & Found team.

Parkwest Medical Center is not responsible for lost or damaged belongings, or the replacement cost of items.

Here is a list of items that are not accepted in our lost & found:

Blankets
Pillows
Soiled clothing
Items with bodily fluids on them
Perishable items
Tobacco and alcohol products
Medications without patient names
Prescription medications with proper labels will be turned into the pharmacy and kept for at least 30 days before medications are discarded.
Any items considered hazardous
Items considered to be weapons will be turned into Security.

Your Name(Required)

Patient's Name (if applicable)

Patient's Room Number (if applicable)

Date you think item was left behind

Areas you visited in the hospital (Please describe in as much detail as possible)

Please list areas where you might have left/lost the item(s).

Your Address(Required)

Your Phone Number(Required)

Your Email Address(Required)

Preferred contact method:(Required)

Text to phone number listed

Call to phone number listed

Message to email listed

Is it OK for us to leave you a message/voicemail/text?(Required)

Yes

Please list and describe the missing item(s).

If you have photos of the missing item, please upload here.

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 50 MB.

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