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Critical Care Services at Parkwest Medical Center

When critical care needs arise, you can trust our expert teams to provide the quality care you need.

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male doctor holding the hand of female patient in hospital bed

When Critical Health Needs Arise, You Can Trust Your Care to Parkwest Medical Center.

If you live in East Tennessee and the Knoxville area, it’s comforting to know you have easy access to top-quality critical care services at Parkwest Medical Center. 

The Critical Care Department at Parkwest includes the Intensive Care Unit (ICU), Medical Intensive Care Unit (MICU), and Cardiovascular Intensive Care Unit (CIVCU). 

All these units provide our patients with 24-hour constant observation. Specially trained physicians, nurses and technicians staff all our critical care units, to provide compassionate, state of the art medical care for your loved one in need. 

Guidelines for Visiting the Critical Care Units at Parkwest Medical Center 

When you have a loved one receiving critical care services through Parkwest Medical Center, we want you to feel safe and comfortable, knowing they’re getting the very best care possible. 

We also want to inform you of some important guidelines to follow, when your loved one is under our care at Parkwest Medical Center’s critical care units. This way, you can support us in our mission to deliver the best possible care to our patients in need. 

We ask to to please observe the following guidelines for patients in our critical care units:

  • Patients in the CCU cannot receive live flowers or balloons, because the allergens can affect their recovery. A great way to send your thoughts to a loved one in our CCU is by sending an electronic greeting card. These cards are delivered daily by hospital volunteers.
  • Visitors must be 16 years of age or older to visit patients in critical care.
  • We ask that patients’ belongings (clothing, electronics, valuables, etc.) be taken home with family when the patient is admitted to our unit. Not only will this help keep personal belongings safe, it also helps our staff keep the surrounding environment clean and safe for our patients.

If possible, please designate one person from your family to serve as the primary point-of-contact for updates and communication about your loved one’s care. If you’re calling our unit for an update about your loved one, please be prepared to provide the PIN for the patient to receive any information.

Visiting Hours for Critical Care Patients at Parkwest Medical Center 

In order for our critical care patients to conserve their strength and receive care without interruption, Parkwest asks that family members and other visitors to our Critical Care units adhere to the following visiting hours and guidelines—

Currently, only one individual may visit a patient at one time. 

While we understand many people may wish to visit a loved one in our care, we limit visitors for the health and wellbeing of our patients during their time in critical care.

Visiting Hours for Parkwest Critical Care are as follows:

Wew ask that you please observe the following visiting hours when paying an in-person visit to a patient in our critical care facility. 

8:30 a.m. – 12:30 p.m.

2:30 p.m. – 6 p.m.

8:30 p.m. – 10 p.m.

We thank you in advance for adhering to our critical care rules and guidelines. We appreciate your partnership in our efforts to provide the best quality care and support to our critical care patients at Parkwest Medical Center.


Parkwest Medical Center

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A not-for-profit, community-owned healthcare system

We are committed to improving the quality of life in East Tennessee through better health. In partnership with our generous donors, Covenant’s 10,000+ employees, physicians, and volunteers are providing outstanding care for our patients and their families.

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