Patient and Visitor Information
Helpful Guidelines for Your Care and Comfort
Thank you for choosing Roane Medical Center. We want to provide you with EXCELLENT Care. Your health and well-being are our primary concerns, and we hope your stay is as pleasant and comfortable as possible. This page provides frequently requested information for patients and visitors. If you have any questions, please don’t hesitate to ask your nurse, doctor or other hospital staff member. We wish you a successful, rapid recovery and lasting good health.
Roane Medical Center is a not-for-profit medical center. Our state-of-the-art facility, completed in February 2013 and licensed for 54 private patient beds, is equipped with modern technologies and expert staff to provide you the best possible patient care. We have the highest accreditation rating from The Joint Commission, which evaluates quality and safety performance in healthcare organizations.
Our accreditation represents a tradition of excellence and dedication to quality care. Roane Medical Center is a member of Covenant Health, the region’s top performing healthcare network. Community-owned and headquartered in Knoxville, Covenant Health includes nine acute-care hospitals, outpatient and physician clinic locations, and specialty services for behavioral health, oncology, rehabilitation, home care, and community wellness and outreach programs. With more than 10,000 employees and nearly 1,500 affiliated physicians system-wide, Covenant Health is recognized regionally and nationally for quality and patient satisfaction.
Our Pledge of Excellence
Covenant Health employees are unified by one pledge: to put our patients first, strive for excellence in everything we do, and make Covenant Health the first choice for patients in our region.
The health and safety of our patients and visitors is a top priority. Please review our visitation and masking guidelines, which are designed to protect our patients, staff and you.
No minors under 16 are currently allowed in Roane Medical facilities unless under extraordinary circumstances.
Account and Billing Management
Our Patient Accounting Department is ready to help you with any questions or concerns you may have about your patient account. We appreciate the opportunity to share helpful information about our patient accounting process. Click here to learn more.
Advance directives are legal documents that describe your treatment preferences in end-of-life situations. These legal documents give voice to persons who are unable to speak for themselves. Unexpected end-of-life situations can happen at any age, so all adults should have advance directives in place. Having written instructions can help reduce confusion or disagreement. Anyone age 18 or older may prepare advance directives. You should give copies to your doctor, family, and nurse or registration clerk.
Living will. This written legal document spells out the types of medical treatments and life-sustaining measures you do and do not want, such as mechanical breathing (respiration and ventilation), tube feeding or resuscitation. In some states, living wills may be called “healthcare declarations” or “directives.”
Medical Power of Attorney (POA). We want to be sure we understand who you would like to make decisions on your behalf when you cannot. The medical POA is a legal document that designates an individual – referred to as your “health care agent” or “proxy” – to make medical decisions for you in the event that you are unable to do so. A medical POA is sometimes called a durable power of attorney for healthcare. However, it is different from a power of attorney authorizing someone to make financial transactions for you.
Do Not Resuscitate (DNR) Order. This is a request to not have cardiopulmonary resuscitation (CPR) if your heart stops or if you stop breathing. Advance directives do not have to include a DNR order, and you can have a DNR order even if you don’t have an advance directive. Your doctor can put a DNR order in your medical chart.
Roane Medical Center can provide you with information regarding your rights to make decisions concerning healthcare, including the right to accept or refuse medical or surgical treatment, even if that treatment is life-sustaining. The Living Will and Durable Power of Attorney for Healthcare forms and brochure are available by contacting the Admissions Office at 865-316-2300. After 5 p.m., contact the Nursing Supervisor from within the hospital by dialing 0.
The Three Rivers Café is located on the first floor of the hospital off the hallway leading to the Professional Office Building. The cafeteria is open at the following times:
Breakfast: 6:30-9 a.m.
Lunch: 11 a.m.-2 p.m.
Saturday & Sunday
Lunch only; 11 a.m.-2 p.m.
Note: The Three Rivers Café is not open for dinner.
Guest trays are available for purchase in patient rooms for all three meals.
Breakfast – $5.00
Lunch and Dinner – $7.00
Daily Menu Selections
Roane Medical Center’s dietary department is dedicated to serving patients and visitors with nutritious and high-quality foods. The dietary staff visits patient rooms every day for meal selections. Meals are prepared and delivered to patient rooms according to prescribed diets. If a patient is scheduled for tests or treatments, meals may be delayed. If you have questions or wish to talk with the dietitian, please ask a staff member for assistance.
The hospital has vending areas on the first floor near the Emergency Department, and on the second floor- right off the elevator.
Roane Medical Center is dedicated to providing a clean, safe environment for our patients, visitors and staff. To promote health and wellness, we are a tobacco-free environment, both inside buildings and on the grounds. Vaping and e-cigarettes are also prohibited.
Patients who use tobacco products will be offered a nicotine patch or another alternative if needed during their hospital stay.
Visitors and guests who choose to use tobacco, e-cigarettes or vaping products will be required to leave Roane’s campus before using products.
Medical Records (Health Information Management) is the department responsible for your complete medical record once you have been discharged from the hospital. Medical records are kept on site, either in their original form or in a digital format.
If you need a copy of your medical record, please call 865-374-5269. You can also chat online with a representative about your medical record request by selecting the chat feature in the lower right corner of our website.
Please call 865-374-5269 before visiting to see whether our office is open for walk-in visits.
Free parking is available on the surface lots surrounding the front entrance or the Emergency entrance.
For your convenience, high-speed wireless Internet access is available throughout Roane Medical Center. Your user device should automatically detect our Wi-Fi when the device scans for wireless networks. To use our Wi-Fi, connect to the “Covenantguest” network. The password is “covenant.”
Note: Roane Medical Center and Covenant Health will not be held responsible for any computer viruses obtained through the network. Roane Medical Center is not responsible for providing technical support associated with the network.