Covenant Health Website Privacy Policy
Effective Date: January 1, 2026
Last Updated: January 1, 2026
Introduction
This policy describes the types of information we may collect from you or that you may provide when you visit the website CovenantHealth.com (our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Covenant Health (“Company”) respects the privacy of our Website users and is committed to protecting it through our compliance with this policy. Our Website provides users like you with access to information to help you understand certain health conditions, details about our services and providers, and other health information that may be of interest to you.
This policy applies to information we collect:
- On this Website.
- In email, text, and other electronic messages between you and this Website.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected:
- Offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
- By any third party (including our affiliates, subsidiaries, or others), including through any application or content (including advertising) that may link to or be accessible from or through the Website; or
- Information we collect when you are signing up for our health care services, accessing our patient portal, scheduling services, using our bill pay function, or communicating with our providers; in those cases, our HIPAA Notice of Privacy Practices will apply.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including the following information:
- Basic information and identifiers. If you provide us with basic personal information such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information“). For example, if you volunteer information to us through “contact us” requests or subscribe to a mailing list. This is information provided directly from you.
- Search queries and other network or electronic activity. This is information about your internet connection, the equipment you use to access our Website, and usage details (such as searches or pages that are of interest to you or your browsing history). This may include log file information such as your IP address, browser type, access times, domain names operating system, the referring web page(s), pages visited, location, your mobile carrier, device information (including device and application IDs and type), search terms, and cookie information. This is information we may collect automatically as you navigate through the site. This information helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
- Estimate usage patterns.
- Store information about your preferences, allowing us to customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
- Web beacons and other tracking technologies. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Third-Party Use of Cookies and Other Tracking Technologies
Some content on the Website may provide you with links to events or other information from third parties. Once you leave our Website, we do not control these third parties’ tracking technologies or how they may be used.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its contents to you.
- To provide you with information, products, or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide through it.
- To allow you to participate in interactive features on our Website.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose identifiable personal information that we collect or you provide as described in this Privacy Policy:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business by providing data analytics, functionality, and other services and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company or others
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Third Parties and Links.
In some cases, we may provide you with information related to a third party. For example, we may provide you with links to register for conferences or events that may be of interest to you. When you access those links, you understand that you are leaving our Website and we are not responsible for the content, practices, or policies of sites operated by third parties. We urge you to inquire about them before providing any personally identifiable information.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
Individuals Under the Age of 18
Most areas of this Website require users to be eighteen (18) years of age or older. However, certain general educational health information may be accessed by minors aged 13-17 years of age under the following conditions:
- Parents or legal guardians are responsible for monitoring their minor children’s use of the Website.
- Certain sensitive health topics may be restricted to users 18 and older.
- Any interactive features or health services requiring account creation are limited to users 18 and older.
- This website is not intended for children under the age of 13.
If you believe we might have any information from or about a child under 13, please contact us at [email protected] or 1-888-731-3115.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
[email protected] or 1-888-731-3115.
