Current Visitation Guidelines

Medical staff smiling at a patient

Thank you for reviewing our visitation guidelines before your visit to one of our hospitals or physician offices. Please note visitation is subject to change.

Hospitals:

Updated February 15, 2024

Please read our visitation guidelines below.

Guideline Statements:

  1. Each patient or representative, where appropriate, has the right, subject to his or her consent, to receive visitors he or she designates, including, but not limited to, spouse, domestic partner (including same sex domestic partner), another family member, member of clergy, chaplain, minister, faith leader, or friend. The patient or representative has the right to withdraw or deny consent at any time.
  2. Each patient may have a family member, friend, or other individual present for emotional support during the course of the patient’s stay, unless the individual’s presence infringes on others’ rights, safety, or is medically or therapeutically contraindicated. In addition, individuals with disabilities have the right to be accompanied by a support person in specific situations. The right to a support person is separate from the right to visitors.
  3. Visitation privileges are not restricted, limited, or otherwise denied based on race, color, ethnicity, culture, language, creed, sex, national origin, disability, age, sexual orientation, religion, gender identity/expression, or socioeconomic status.
  4. Exceptions to this guideline may occur based on a senior leadership decision or during a declared public health and civil preparedness emergency throughout the State or due to a natural disaster. During exceptions, visitation guidelines will follow state/federal regulatory guidelines and will be available for reference.

The following guidelines are applicable to all Covenant Health acute-care hospitals.

  1. Visitors may be in the patient’s room on the inpatient units of the hospital, according to patient preference.
  2. In specialty areas such as the Emergency Department, Critical Care Unit, Surgery Department and Obstetrics Unit, typically no more than two visitors may be allowed at a time, per patient, based on circumstances.
  3. Any visitor under age 12 must be accompanied by an adult (not the patient) who is responsible for the child’s supervision. Children under the age of twelve (12) years may not be left unattended at any time in patient rooms or anywhere on hospital property and may not stay overnight in patient rooms.
  4. Overnight stays by one family member or significant other may be permitted.
  5. For patients under the age of 18, one parent or adult should stay with pediatric patients.
  6. Visitors may be asked to refrain from visiting patients if they have a cold, cough, fever or other communicable illness. The facility reserves the right to restrict visitation at any time if the individual’s presence infringes on other’s rights, safety or is medical or therapeutically contraindicated.

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Please note, these visitation guidelines may be amended based on a senior leadership decision or during a declared public health and civil preparedness emergency throughout the State or due to a natural disaster. During exceptions, visitation guidelines will follow state or federal regulatory guidelines and will be available for reference.

As of May 9, 2022, patients and visitors to Covenant Health member hospitals are not required to wear a mask unless:

  • You currently have any signs or symptoms of COVID-19 that are not caused by another known reason (examples: shortness of breath or difficulty breathing, fever, loss of taste or smell)
  • You currently have a diagnosis or suspected diagnosis of COVID-19
  • Within the last 10 days, you have been exposed to anyone confirmed to have COVID-19

Patients and visitors who prefer to wear a mask may do so. Healthcare workers, including employees, physicians and volunteers, may not be required to wear a mask in their areas, but patients may kindly ask members of their care team to wear masks if the patient would like them to do so.

Protect Yourself and Help Us Protect Our Patients and Staff! If you have symptoms such as fever, cough, a runny nose or sore throat, please consider postponing your visit. If you have any of the symptoms listed or similar ones associated with illnesses like cold and flu, please wear a mask, remain in the room with the patient and limit travel within the hospital to the cafeteria and vending machine areas.

Health & Rehabilitation Centers:

Our health and rehabilitation centers currently allow visitation by families and friends of patients. We kindly ask that all visitors follow these guidelines in order to prevent the potential spread of COVID-19:

  • Perform frequent hand hygiene, including when entering and exiting the facility.
  • Contact the facility directly regarding current mask requirements and other visitation guidelines.
    • Claiborne Health and Rehabilitation Center: 423-526-2188
    • Fort Sanders Regional Medical Center Transitional Care Unit: 865-331-1111

Medical Practices:

As of May 2, 2022, patients and visitors to Covenant Health outpatient care settings and physician offices will not be required to wear a mask unless:

  • You currently have any signs or symptoms of COVID-19 that are not caused by another known reason (examples: shortness of breath or difficulty breathing, fever, loss of taste or smell)
  • You currently have a diagnosis or suspected diagnosis of COVID-19
  • Within the last 10 days, you have been exposed to anyone confirmed to have COVID-19

Patients and visitors who prefer to wear a mask may do so. Healthcare workers, including employees, physicians and volunteers, may not be required to wear a mask in their areas, but patients may kindly ask members of their care team to wear masks if the patient would like them to do so.

Covenant Medical Group Offices:

You may have one support person with you during your appointment. If more than one support person is essential to your treatment or care, please contact your provider prior to your appointment to discuss necessity.

Obstetrics and Gynecology Offices:

You may have one adult support person 18 years or older with you during your appointment.

Covenant Health