Patient & Visitor Information
Parkwest Medical Center and Peninsula is accredited by the Joint Commission on Accreditation of Health Care Organizations. Our accreditation represents a tradition of excellence in healthcare and of dedication to quality care. Parkwest Medical Center is a member of Covenant Health, a healthcare system headquartered in Knoxville, Tennessee. Its services include acute care facilities, outpatient facilities, behavioral health organizations, physician clinics, and home care.
Advance directives are legal documents that describe your treatment preferences in end-of-life situations. These legal documents give voice to persons who are unable to speak for themselves. Unexpected end-of-life situations can happen at any age, so all adults should have advance directives in place. Having written instructions can help reduce confusion or disagreement. Anyone age 18 or older may prepare advance directives.
Living will. This written, legal document spells out the types of medical treatments and life-sustaining measures you do and don’t want, such as mechanical breathing (respiration and ventilation), tube feeding or resuscitation. In some states, living wills may be called healthcare declarations or directives.
Medical Power of Attorney (POA). The medical POA is a legal document that designates an individual – referred to as your healthcare agent or proxy – to make medical decisions for you in the event that you’re unable to do so. A medical POA is sometimes called a durable power of attorney for healthcare. However, it is different from a power of attorney authorizing someone to make financial transactions for you.
Do Not Resuscitate (DNR) Order. This is a request to not have cardiopulmonary resuscitation (CPR) if your heart stops or if you stop breathing. Advance directives do not have to include a DNR order, and you don’t have to have an advance directive to have a DNR order. Your doctor can put a DNR order in your medical chart.
Parkwest Medical Center is obligated to provide you information regarding your rights to make decisions concerning healthcare, including the right to accept or refuse medical or surgical treatment, even if that treatment is life sustaining. The Living Will and Durable Power of Attorney for Healthcare forms are available to you by contacting the Patient Representative at 865-373-1633; the Chaplain at 865-373-1630; or, after 5 p.m., you can reach the Nursing Supervisor from within the hospital by dialing 0.
Medical Records, or Health Information Management (HIM) as it is now known, is responsible for your complete medical record once you have been discharged from the hospital. Medical records are kept on site, either in their original form or in a digital format.
Office hours are 7:30 a.m. to 4 p.m. Monday through Friday.
If you need a copy of your medical record, please call 865-374-5269. You can also chat live with a representative about your medical record request by selecting the chat feature in the lower right corner of our website.
Important Update: Beginning May 1, 2023, the fee for obtaining a physical copy of your personal medical records will be $6.50 per requested facility.
Learn more about our tobacco free campuses here.
For your convenience, free, high-speed wireless Internet access is available throughout Parkwest Medical Center.
Your user device should automatically detect our Wi-Fi when the device scans for wireless networks. To use our Wi-Fi, connect to the “Covenantguest” network. The password is “covenant.”
- Peninsula and Covenant Health will not be held responsible for any computer viruses obtained through the network.
- Peninsula is not responsible for providing technical support associated with the network.