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Covenant Health EMS

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Emergency Medical Services (EMS)

Covenant Health EMS provides high‑quality emergency and non‑emergency medical transport across East Tennessee. We coordinate closely with Covenant Health hospitals and regional partners to ensure patients receive the right care, at the right time, in the right place.

Our services include:

  • 911 emergency response
  • Advanced life support
  • Inter‑facility and specialty transfers
  • Critical‑care transport
  • Air and flight medical services
A blue and white Covenant Health ambulance is parked outside a hospital emergency entrance with a large red AMBULANCE sign above the doors.

A Trusted EMS Network

Covenant Health EMS delivers compassionate, reliable service powered by a reputable health enterprise committed to excellence.

Our EMS network includes ground and air medical transport, supported by highly trained paramedics, EMTs and flight crews. With emergency response units equipped with state‑of‑the‑art technology and centralized dispatch based on acuity and urgency, Covenant Health EMS ensures fast, coordinated response for emergencies, specialty transfers and complex medical needs.

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Take Your EMS Career to New Heights

Join a team that makes a lifesaving impact every day. Covenant Health EMS combines advanced technology, expert training and a commitment to delivering critical care. As part of Covenant Health, the largest healthcare provider and employer in East Tennessee, you will have the resources, support and opportunities to take your EMS career to new heights.

EMS Career Pathways – Enter at Any Level

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Paramedic IV (Flight Paramedic FP-C)

  • Certified Flight Paramedic (FP-C)
  • Certified Critical Care Paramedic
  • Certified Community Paramedic
  • Refer to Paramedic Step Rate Chart
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Paramedic III

  • Minimum 3 years in active paramedic role
  • Dual specialization in Critical Care and Community Paramedicine
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Paramedic II

  • Minimum 2 years in active paramedic role
  • Certified Critical Care or Certified Community Paramedic
  • Refer to Paramedic Step Rate Chart
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Paramedic I

  • Licensed Paramedic
  • Must hold active state EMTP license
  • Refer to Paramedic Step Rate Chart
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EMT Advanced

  • Certified Advanced Emergency Medical Technician (AEMT)
  • Must hold active state AEMT license
  • Pay: Per facility
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EMT Basic

  • Certified Emergency Medical Technician (Basic)
  • Must hold active state EMT license
  • Pay: Per facility
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Ambulance Operator

  • Entry-level role focused on safe patient transport
  • Require EVOC and CPR certification
  • Pay: Per facility

I’m Interested in an EMS Career!

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Service Areas

Based in Knox County, our EMS fleet services the Covenant Health system with inter-facility transports between these facilities:

  • Claiborne Medical Center (Claiborne EMS)
  • Cumberland Medical Center
  • Fort Loudoun Medical Center
  • Fort Sanders Regional Medical Center
  • LeConte Medical Center
  • Methodist Medical Center
  • Morristown-Hamblen Healthcare System
  • Parkwest Medical Center
  • Covenant Health Roane
  • Peninsula

Vehicle Capabilities

Our vehicles are equipped with Advanced Life Support and staffed with paramedics and emergency medical technicians who have advanced training in transport and medical interventions. Our fleet includes:

  • One 24-hour ambulance—BLS/ALS equipped
  • One 12-hour ambulance—BLS/ALS equipped
  • One wheelchair van (operating M-F)

Transport

Facility case managers or emergency departments can arrange patient transport by calling:

423-526-2316

Schedule Patient Transport

Billing

For questions about costs associated with medical transport, please call our billing company at:

1-800-814-9339

Call 1-800-814-9339

Education

Beginning in 2025, Covenant Health EMS will periodically offer classes for the community to include CPR training, first responder training, and health screenings.

Check this page for announcements regarding upcoming training and events.

Advanced Care at Home

Covenant Health EMS staffs Advanced Care at Home, which provides 24/7 virtual monitoring, coordinated in‑home care and improved patient support throughout recovery.

Learn More
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