Frequently Asked Questions
Membership Changes
In order for changes to your membership to transition smoothly, please note the following:
- If you wish to cancel your membership, you must submit our cancellation form on or before the 1st day of the month in which you wish to cancel your membership and your membership will then cancel on the last day of that month.
- Upgrades, downgrades and suspensions/freezes must be submitted in writing to the Business Office or Membership.
- Please contact the Business Office or Membership at 865-531-5000 for the correct form to meet your needs.
- Be aware that all changes are date/time sensitive.
- These change requests must be received in writing by the 28th day of the month. (See hours listed below)
What is included in my membership?
Access to indoor & outdoor pools, outdoor tennis/pickleball courts, racquetball courts, squash court, and our full fitness floor with staff to assist you during workouts. You’ll also have access to all gorup fitness classes on monthly schedule, quarterly fitness assessments & personalized program design, locker & towel service, whirlpool, steam room, and sauna. Childcare is provided for children who are on the membership.
What if I want to bring a guest?
You have several options as a member. You can redeem Perkville points for a guest pass or you can purchase a package of 6 guest passes for $75. The guest could also purchase a day pass or a 1 week global pass.
How to I sign up for personal training
See our fitness staff to fill out a client questionnaire of call 865-531-5116 for our Fitness Supervisor.
How long is the indoor/outdoor track?
- The indoor track: 12 laps = 1 one mile
- The outdoor track measures 0.8 miles (loop to loop).
How do I schedule swim lessons?
Come to the front desk and fill out a swim lesson interest form and/or download one from the link on the Aquatics page. Be sure to note the days and times that work best for you. A swim instructor, with an open time slot will call you. All scheduling is done directly between you and the instructor.
Is food allowed in Kid City/KidFit?
No, due to allergies we do not allow food in Kid City or KidFit. We have cups in Kid City for water, and a water fountain outside of KidFit that children are welcome to use.
At what age can my child start using Kid City and KidFit?
- Kid City: 12 weeks – 6 years
- KidFit 6 – 13 years *Kids 12 & 13 can be on the Fitness Floor with parent supervision
What is my baby needs to be fed during the two hours they are in Kid City?
You can stop by Kid City, pick up your child, feed them and return back to our staff. Just make sure you alert the staff and grab a special wristband.
What if I check my child in during the morning but do not use my full two hours? How soon can I check my child back in?
Children must have a 3 hour gap between when they were checked out to the time they check back in the second time. For example, John gets checked into Kit City at 8:00am and checks out at 8:30am. The guardian of John has to wait until 11:30am to come back.
Do I need to sign up or can I just show up for tennis clinics and cardio classes.
We strongly recommend that you either call the tennis office at 531-5050 or use the app to sign up ahead of time, as our classes to fill up.
