Call Ahead for Emergency Care: Faster Access for Non-Life-Threatening Conditions 

Introducing Call Ahead for Emergency Care: Your Time Matters 

At Covenant Health, we know that when you need emergency care, every minute counts. That’s why we have introduced Call Ahead for Emergency Care, a service designed to make your Emergency Department visit more convenient when your condition is not life-threatening. 

How It Works 

If you have symptoms that require urgent attention but are not life-threatening, call 865-374-GOER (4637) before heading to the hospital. Our team will confirm your symptoms and add you to the call-ahead waiting list to streamline your arrival and care.  

Steps to use Call Ahead

1. Call 865-374-GOER (4637) 
2. Confirm your symptoms are non-life-threatening 
3. Head to your nearest Covenant Health Emergency Department. 

This service is available Monday through Friday, 7 a.m. to 7 p.m. at all Covenant Health ER locations. 

When to Use Call-Ahead 

Non-life-threatening but requires immediate care such as: 

• Allergies   
• Asthma  
• Cough  
• Ear pain  
• Fever below 101° F  
• Flu 
• Minor burn  
• Minor injury, e.g. Sprained ankle  
• Rash or skin irritation 
• Simple laceration 
• Sinus infection  
• Sore throat  
• Strep throat  
• Urinary tract infection  
• Vomiting and diarrhea 

When NOT to Use Call-Ahead 

Life-threatening and requires immediate care:  

• Abdominal pain  
• Bleeding or sharp abdominal pains when pregnant  
• Bleeding that will not stop  
• Broken bones or major fracture  
• Chest pain  
• Difficulty breathing   
• Excruciating pain  
• Extensive cut or laceration  
• Fainting or head injury  
• Fever above 102° F  
• Loss of consciousness or disorientation  
• Loss or change in vision  
• Seizure  
• Serious burn  
• Severe allergic reactions  
• Snake bite  
• Spinal injury  
• Stroke, numbness and/or facial drooping  
• Vomiting or coughing up blood 

Your Health, Our Priority 

Call Ahead for Emergency Care is another way Covenant Health puts patients first. By reducing wait times and improving convenience, we help you get the care you need. 
 
For more details on getting care at Covenant Health.

For emergencies, call 911 or go to the nearest ER immediately.