Nondiscrimination, Including Communication Assistance for Individuals Who Are Deaf/Hard of Hearing or Have Limited English Proficiency

Covenant Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex, age, religion, or disability. Covenant Health hospitals, physician offices, and other locations provide patients and their companions who are deaf, hard of hearing, or have limited English proficiency communication aids and services free of charge to ensure effective communications and meaningful access to health care services.

If you recognize or have reason to believe a patient or a relative, close friend, or companion of a patient is deaf or hard of hearing, or has limited English proficiency, you must advise the person that appropriate aids and services, such as video remote interpreting services (e.g., Jeenie or Stratus), interpreters (and for deaf individuals, TTYs, note takers, written materials, televisions with captioning or closed caption decoders, and open and closed captioning of most hospital programs), will be provided free of charge on request. If you are the responsible health care provider, you must ensure that such communication aids and services are provided to the patient or companion when appropriate.

Physicians and their staff should notify the House Supervisor on duty of any patients and companions who are deaf or hard of hearing as soon as such patients are scheduled for admissions, tests, surgeries, or other health care services at any Covenant Health hospital location.