Patient Experience at Covenant Health

patient talks to nurse in blue scrubs

Covenant Health’s Pledge of Excellence states that we always put our patients first. Feedback from patients about their hospital experiences are important to us, and help us continually improve our services.

The chart below reflects the national benchmarks for patient satisfaction in 10 important areas, and how Covenant Health hospitals perform in comparison to these benchmarks.

Patient Satisfaction Chart

 Tennessee averageNational averageClaiborne Medical CenterCumberland Medical CenterFort Loudoun Medical CenterFort Sanders Regional Medical CenterLeConte Medical CenterMethodist Medical CenterMorristown-Hamblen Healthcare SystemParkwest Medical CenterRoane Medical Center
Communication with nurses8081827774797881797876
Communication with doctors8281877879818083817981
Responsiveness of hospital staff7170756862677171686761
Communication about Medications6766725962636867686563
Cleanliness of Hospital Environment7575766770727876736875
Quietness of Hospital Environment6662585551616359606365
Discharge Information8687888885878989868788
Care Transition7273666564747177697467
Overall rating of Hospital7273666564747177697467
Willingness to Recommend Hospital7172626266787177697853
Covenant Health