Patient Experience at Covenant Health

Covenant Health’s Pledge of Excellence states that we always put our patients first. Feedback from patients about their hospital experiences are important to us, and help us continually improve our services.

The chart below reflects the national benchmarks for patient satisfaction in 10 important areas, and how Covenant Health hospitals perform in comparison to these benchmarks.

Patient Satisfaction Chart

	Tennessee average	National average	Claiborne Medical Center	Cumberland Medical Center	Fort Loudoun Medical Center	Fort Sanders Regional Medical Center	LeConte Medical Center	Methodist Medical Center	Morristown-Hamblen Healthcare System	Parkwest Medical Center	Roane Medical Center
Communication with nurses	80	81	82	77	74	79	78	81	79	78	76
Communication with doctors	82	81	87	78	79	81	80	83	81	79	81
Responsiveness of hospital staff	71	70	75	68	62	67	71	71	68	67	61
Communication about Medications	67	66	72	59	62	63	68	67	68	65	63
Cleanliness of Hospital Environment	75	75	76	67	70	72	78	76	73	68	75
Quietness of Hospital Environment	66	62	58	55	51	61	63	59	60	63	65
Discharge Information	86	87	88	88	85	87	89	89	86	87	88
Care Transition	72	73	66	65	64	74	71	77	69	74	67
Overall rating of Hospital	72	73	66	65	64	74	71	77	69	74	67
Willingness to Recommend Hospital	71	72	62	62	66	78	71	77	69	78	53