Frequently Asked Questions (FAQs)

Your physician’s office will typically provide instructions regarding eating or drinking prior to your test. 

However, if you did not receive instructions, please call 423-492-6800 and request to speak to someone from radiology. The technologist will be happy to answer any questions you may have regarding your pre-procedure requirements.

• You may pick these up in the medical records (HIM) office, Monday – Friday, from 7 a.m. – 3:30 p.m. 
• Medical records is located in the Northeast Tower behind the main facility. 
• You must present a photo ID and sign a medical information release form. 
• All images are stored digitally and will be given to you on a CD.

• Your physician will have access to your exam results within 48 hours of the procedure. 
• You may follow up with your physician at this time or request a copy of your results from the medical records department by calling 423-492-5700.

To reschedule imaging exams, call 865-374-4000.

• Patients scheduled for a CT, MRI, Nuclear Medicine, Ultrasound, or X-ray procedure are to check in at patient services, located on the 1st floor of the hospital.
• Patient services will assist you with registering for your exam and direct you to the location of your exam.