Meet Helen, Covenant Health’s Interactive Chat Bot

Helen can guide you through questions about COVID-19 or other symptoms you may be feeling. Questions you can ask:

  • General Questions
  • Find a Physician 
  • Covenant Health Virtual Urgent Care 
  • Billing/Insurance Questions
  • Medical Records Request 
  • And More 

Schedule 24/7 Virtual Urgent Care

Receive top-of-the-line care from licensed clinicians through Covenant Health Urgent Virtual Care. Through virtual care, you can get the same level of quality online that you expect from an in-person visit to a clinician. 

  • Appointments or insurance not required.
  • Available after-hours, on weekends, and on holidays. 
  • Same-day prescriptions, if needed. 

Commonly Treated Conditions Through Virtual Healthcare

Cold & Flu

  • Sore Throat
  • Runny Nose
  • Congestions
  • Nausea
  • Fatigue
  • Fever / Chills


  • Sneezing
  • Itchy Eyes
  • Sinus Pressure
  • Headaches
  • Asthma
  • Hives

Skin Issues

  • Rash
  • Infection
  • Poison Ivy
  • Insect Bites
  • Minor Burns
  • Cold Sores
  • And many more.

Covenant Health Virtual Care does not treat life-threatening illnesses or injuries.

If you have an emergent condition, please call 911 or go to your nearest emergency department.

Take our online COVID-19 assessment.

The answers you give me will determine the steps you should take: self-isolate at home or seek medical attention.

Schedule a telehealth visit.

I can help schedule a telehealth visit on your mobile device or computer with one of our medical providers, who can assess your symptoms and even help you get tested for COVID-19 if needed. 

COVID-19 Symptoms

People with COVID-19 report an array of symptoms, which range from mild to severe. After exposure to the virus, symptoms can appear any time from 2-14 days. Symptoms may include:

  • Fever of 100 degrees or more
  • Coughing
  • Shortness of breath
  • Headache
  • Body ache 
  • Loss of taste or smell
  • Nausea or vomiting 
  • Diarrhea

Although the symptoms mentioned above are common for COVID-19, they are not extensive. Symptoms can change depending on vaccination and the type of COVID variant. Make sure to tell your medical provider if you have been in close contact with an affected individual within the last two weeks. 

No Symptoms

COVID-19 symptoms may not appear for 2-14 days after exposure. Stay hydrated and monitor your condition.

Mild Symptoms

If you have mild symptoms, stay home and limit your exposure to others. Notify your healthcare provider and follow their recommendations.

Severe Symptoms

If you begin to experience life-threatening symptoms, call 911 immediately.

COVID-19 Prevention Methods

The same habits that help prevent the spread of the flu and common cold are the best way to help prevent the spread of novel coronavirus, too. Wash your hands, don’t touch your face and cover your sneeze or cough with a tissue or elbow.

Physical Contact

COVID-19  is believed to spread person-to-person, as close as six feet. Avoid close proximity to anyone who is sick.

Keep Hands Clean

The best way to stop germs from spreading from one person to another is frequent hand washing. Use an alcohol-based hand sanitizer when you can’t wash.

Don’t Touch

Try not to touch your face, eyes, nose, or mouth if your hands aren’t freshly washed to limit the spread of germs or the virus.

Have a Cough or Cold?

Cough or sneeze into a clean tissue or use your elbow. Never use your hands.

Keep Surfaces Clean

Clean and disinfect frequently touched items and surfaces such as cell phones, toys, countertops, and bathroom surfaces.

If You’re Sick

If you are sick, stay home. Children should stay home from school and other activities if they show signs of illness.

COVID-19 Frequently Asked Questions (FAQs)

As the landscape around COVID-19 evolves, our Frequently Asked Questions page is updated to help answer questions you might have.

Covenant Health