We are limiting visitors to protect the health and safety of our patients and staff.

Read our visitation policy. | Reglamento de Visitacion en Espanol

Convenient Walk-In Care


To help keep you safe from coronavirus (COVID-19), telephone, telemedicine, and patient portal messaging is available. Learn more.


Please note our office hours are temporarily changing. Our new hours are 7 a.m. to 3 p.m. Monday through Thursday. We are now closed on Fridays. We are closed from 10:40 a.m. until 12 p.m. for lunch.

Please notify us in advance of your appointment if you’re sick or have been exposed to anyone with Coronavirus so we can prepare for your arrival.

Covenant Health’s Convenient Care Downtown clinic is located on Gay Street in downtown Knoxville and provides walk-in medical care, so you can get well and back to enjoying East Tennessee. 

Clinic Services

  • Treatment of cold, flu, respiratory issues, bronchitis, strep throat, sinus, allergies, earaches, and other acute illnesses
  • Fever and vomiting
  • Infections and skin rashes
  • Minor lacerations, cuts, sprains, and fractures
  • Immunizations
  • Patient education on wellness and disease prevention

Patient Information

Patient Forms

Patient Reminders

Please bring the following:

  • Current insurance card
  • Valid government-issued photo ID
  • Your completed registration or consent forms
  • Any medications you are currently taking in their original containers

Patient Portal

Click here for our secure patient portal where you can easily access your health information. 

Health Information

At Convenient Care Downtown, we encourage our patients to participate in their health care. That’s why we want to make sure you have information to make informed decisions. Access our health information library and patient education videos on different health topics.

Helpful Patient Logs

Health Information Library

Through our health information library you have access to:

  • Health news and tips
  • Health and wellness articles on diseases, conditions, tests, procedures, and immunizations recommended by age group and gender
  • Reference library about prescription and over-the-counter drugs
  • Healthy recipes 
  • Multimedia library with videos and podcasts
  • Interactive tools including calculators, risk assessments, quizzes, symptom checker, and care guides
  • E-mail reminders and goals

Visit the health information library at www.covenanthealth.com/health-library

Patient Education Videos

Visit the Covenant Health YouTube channel for animated patient education videos on various health topics. 

Convenient Care Downtown Location

Walk-ins welcome. Most major insurance plans accepted.

Office Location

Phoenix Building
418 S. Gay Street
Knoxville, TN 37902
(865) 525-4520

Here are directions to help you easily find our office.

Meet our Healthcare Team

Jeff A. McMichael, MD

Supervising Physician

Jeff A. McMichael, MD
Jeff A. McMichael, MD

Board Certification

Board Certified in Family Medicine

Medical Degree
East Tennessee State University

Family Medicine,
Florida Hospital

Clinical Interests
Wellness and preventative medicine

“I’m most concerned about preventative health. I try to live what I preach by trying to eat right and exercising routinely. I’m so glad to have the opportunity to extend my care to downtown Knoxvillians. I want to see it continue to grow and thrive and help provide some quality health care…”



Tiffany Marshall, FNP-BC
Tiffany Marshall, FNP-BC

Tiffany Marshall, FNP-BC

Certified Family Nurse Practitioner

Master of Science in Nursing
Family Nurse Practitioner, University of Tennessee

“I wanted to work downtown because the atmosphere there just has a wonderful feeling but also because there is no where close for the people downtown to go for evaluation when they are sick.




Anny Carpenter
Anny Carpenter

Anny Carpenter

Office Manager