Convenient Walk-In Care


To help keep you safe from coronavirus (COVID-19), telephone, telehealth, and patient portal messaging is available. Learn more.


Please note our office hours are temporarily changing. Our new hours are 7 a.m. to 3 p.m. Monday through Thursday. We are now closed on Fridays. We are closed from 10:40 a.m. until 12 p.m. for lunch.

Please notify us in advance of your appointment if you’re sick or have been exposed to anyone with Coronavirus so we can prepare for your arrival.

Covenant Health’s Convenient Care Downtown clinic is located on Gay Street in downtown Knoxville and provides primary care and walk-in medical care, so you can get well and back to enjoying East Tennessee. 

Clinic Services

  • Treatment of cold, flu, respiratory issues, bronchitis, strep throat, sinus, allergies, earaches, and other acute illnesses
  • Management of chronic health conditions, including high blood pressure, cholesterol, and diabetes
  • Fever and vomiting
  • Immunizations
  • Infections and skin rashes
  • Minor lacerations, cuts, sprains, and fractures
  • Patient education on wellness and disease prevention
  • Wellness exams

Patient Information

Patient Forms

Patient Reminders

Please bring the following:

  • Current insurance card
  • Valid government-issued photo ID
  • Your completed registration or consent forms
  • Any medications you are currently taking in their original containers

Patient Portal

Click here for our secure patient portal where you can easily access your health information. 

Your Patient-Centered Medical Home

Click here to find out what that means for you!

Health Information

At Convenient Care Downtown, we encourage our patients to participate in their health care. That’s why we want to make sure you have information to make informed decisions. 

Helpful Patient Logs

Convenient Care Downtown Location

Primary care appointments and walk-ins welcome. Most major insurance plans accepted.

Phoenix Building
418 S. Gay Street
Knoxville, TN 37902
(865) 525-4520

Here are directions to help you easily find our office.

Meet our Healthcare Team

Jeff A. McMichael, MD

Supervising Physician

Jeff A. McMichael, MD
Jeff A. McMichael, MD

Board Certification

Board Certified in Family Medicine

Medical Degree
East Tennessee State University

Family Medicine,
Florida Hospital

Clinical Interests
Wellness and preventative medicine

“I’m most concerned about preventative health. I try to live what I preach by trying to eat right and exercising routinely. I’m so glad to have the opportunity to extend my care to downtown Knoxvillians. I want to see it continue to grow and thrive and help provide some quality health care…”



Tiffany Marshall, FNP-BC
Tiffany Marshall, FNP-BC

Tiffany Marshall, FNP-BC

Certified Family Nurse Practitioner

Master of Science in Nursing
Family Nurse Practitioner, University of Tennessee

“I wanted to work downtown because the atmosphere there just has a wonderful feeling but also because there is no where close for the people downtown to go for evaluation when they are sick.




Anny Carpenter
Anny Carpenter

Anny Carpenter

Office Manager