Excellence Mindset = Engagement

By choosing to overcome challenges and demonstrate ownership, we can keep moving forward and deliver what matters most to our team members and our consumers. As leaders, we model the way.

• Stay Focused on What Matters Most:

Live out our motto, “We want to be the trusted and valued partner for life.” Knowing our goals keeps us engaged.

• Commit to Openness and Candor:

Speak Up! Share the truth with respect and professionalism. We can’t reach excellence if we can’t discuss what needs to be improved – and this includes everything from our behaviors to our skill sets. Knowing we’re improving keeps us engaged.

• Make Communication a Strength:

Create opportunities for everyone to share. Actively listen, ask clarifying questions, and seek to understand their perspective. Knowing we’re heard keeps us engaged.

• Choose to Look on the Bright Side:

Focus on what you can influence. This leads to change and engagement. Focusing on what you’re concerned about only leads to complaints and frustration. Knowing we’re making a difference keeps us engaged.

What mindset are you modeling?

-Kelly Floyd, Organizational Development & Training Manager

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