Patient Experience at Covenant Health

Covenant Health’s Pledge of Excellence states that we always put our patients first. Feedback from patients about their hospital experiences are important to us, and help us continually improve our services.
The chart below reflects the national benchmarks for patient satisfaction in 10 important areas, and how Covenant Health hospitals perform in comparison to these benchmarks.
Patient Satisfaction Chart
Tennessee average | National average | Claiborne Medical Center | Cumberland Medical Center | Fort Loudoun Medical Center | Fort Sanders Regional Medical Center | LeConte Medical Center | Methodist Medical Center | Morristown-Hamblen Healthcare System | Parkwest Medical Center | Roane Medical Center | |
Communication with nurses | 80 | 81 | 82 | 77 | 74 | 79 | 78 | 81 | 79 | 78 | 76 |
Communication with doctors | 82 | 81 | 87 | 78 | 79 | 81 | 80 | 83 | 81 | 79 | 81 |
Responsiveness of hospital staff | 71 | 70 | 75 | 68 | 62 | 67 | 71 | 71 | 68 | 67 | 61 |
Communication about Medications | 67 | 66 | 72 | 59 | 62 | 63 | 68 | 67 | 68 | 65 | 63 |
Cleanliness of Hospital Environment | 75 | 75 | 76 | 67 | 70 | 72 | 78 | 76 | 73 | 68 | 75 |
Quietness of Hospital Environment | 66 | 62 | 58 | 55 | 51 | 61 | 63 | 59 | 60 | 63 | 65 |
Discharge Information | 86 | 87 | 88 | 88 | 85 | 87 | 89 | 89 | 86 | 87 | 88 |
Care Transition | 72 | 73 | 66 | 65 | 64 | 74 | 71 | 77 | 69 | 74 | 67 |
Overall rating of Hospital | 72 | 73 | 66 | 65 | 64 | 74 | 71 | 77 | 69 | 74 | 67 |
Willingness to Recommend Hospital | 71 | 72 | 62 | 62 | 66 | 78 | 71 | 77 | 69 | 78 | 53 |