Remote Telephone, Telemedicine, and Patient Portal Messaging Available During COVID-19

Posted on March 30, 2020

To ensure the health and safety of our patients and staff from the risk of coronavirus (COVID-19), whenever possible, we’re recommending telephone, telemedicine (FaceTime and Doxy.me) and direct messaging with your Covenant Medical Group providers via MyCovenantHealth. Here are some frequently asked questions and answers about these types of visits:

How are telephone and telemedicine visits conducted?

Telephone visits are conducted over the telephone. Telemedicine visits are offered through FaceTime (available on Apple devices) and/or Doxy.me (available on Apple and Android devices). Our office will contact you at the phone number you provided on your health record to complete your “check-in” and provide you a specific timeframe during which your provider will evaluate you via telephone or telemedicine.

If you choose FaceTime or Doxy.me, be sure your device is equipped with a camera and microphone (i.e. PC, MAC, Android or Apple device), and connected to Wi-Fi or set up to use your cellular data. Although every effort will be made to protect your privacy, please be aware that public networks are not secure, and we cannot guarantee a secure connection for a remote visit.

We recommend you use Doxy.me for your telemedicine visit. Doxy.me is HIPPA-compliant for patient privacy.

I have an appointment scheduled. Can I do a telephone or telemedicine appointment instead of coming into the office?

If you’re scheduled for an office visit, your provider may determine that you can be treated over the phone or via a virtual appointment instead of an in-person visit. You’ll be contacted prior to any scheduled appointment to obtain your consent for a remote visit and you’ll be reminded of your scheduled appointment time.

During your telephone or telemedicine appointment, you’ll be “checked in” and provided a specific timeframe during which your provider will evaluate you. They’ll also help you enroll in MyCovenantHealth for secure access to your health information and continuous communication with your provider.

How can I schedule a telephone or telemedicine appointment if I don’t already have an appointment?

You must contact your provider’s practice by telephone or via MyCovenantHealth secure messaging to request a telephone or telemedicine (FaceTime/Doxy.me) appointment. Once your message is received by your provider, your request will be reviewed and you’ll receive a new message through MyCovenantHealth.

If my provider or I think an in-person, telephone, or telemedicine visit is not needed, can I just communicate with my provider through MyCovenantHealth?

 Yes. Your provider will be available through secure messaging on MyCovenantHealth. If you aren’t already enrolled, call your provider’s office or visit CovenantHealth.com/MyCovenantHealth.

How will I be charged for a remote visit?

We’ll send charges incurred for your telephone, telemedicine (FaceTime/Doxy.me), or patient portal communications (messaging that exceed 5 minutes) to your healthcare insurance company or directly to you if you’re a self-pay patient. 


Help Us Stop the Spread of Coronavirus (COVID-19)

We’re continuing to follow Centers for Disease Control and Prevention (CDC) guidelines for evaluating and identifying COVID-19 symptomatic patients. Please notify your provider’s office if you, or someone you have close contact with, has traveled internationally or to a high-risk area within the last 30 days and are experiencing any of these symptoms:

  • Fever of 100 degrees or higher
  • Cough
  • Shortness of breath

If you experience any of these symptoms, call your primary care office to determine next steps. The best course of action may be for you to stay home.

All Covenant Medical Group practices are taking extra precautions to thoroughly clean patient exam rooms between visits and sanitize the entire clinics every evening.

Learn More

For more information from Covenant Medical Group and Covenant Health about COVID-19, please visit CovenantHealth.com/coronavirus.