Frequently Asked Questions

Learn More About Connected Care Management

You may have questions about Connected Care Management – we have answers! Please review the FAQs below.

Who is eligible?

Patients with two or more chronic conditions who have Medicare or both Medicare and Medicaid can qualify for CCM services.

What is a chronic condition?

A chronic condition is defined as a condition that is expacted to last one year or more and which requires ongoing medical attention or limits activities of daily living, or both. Examples of these chronic conditions include, but are not limited to, arthritis, cancer, depression, diabetes, and high blood pressure.

Why is a program like CCM important?

CCM allows you to better manage your care and spend more time focusing on your health by helping you work toward your health and quality of life goals. CCM can help you avoid trips to the emergency department, falls, or worsening health.

Coordinated Care means you will receive personal attention and help from a provider you know and who knows about your health conditions and helps to keep you healthy. You will receive a comprehensive care plan to support your goals, along with more frequent communication and support between visits, resources, community services, and other educational information.*

Do the CCM nurses work for my provider office?

Our CCM nurses are employed by Covenant Medical Group and work directly with your provider’s office. Learn more about our Care Team.

Do I need CCM services at all my provider offices?

CCM Services can only be offered by one healthcare provider per calendar month.

Is my information private and secure?

Yes. We follow the same rules and regulations for managing your protected health information as any other healthcare organization.

Why should I enroll in the CCM program?

CCM is not only here to help you achieve good health, but to help you maintain it. We focus on educating you about your conditions,and medications, and keeping you current with recommended preventive wellness screenings. Our nurses are an extension of your healthcare team, to help you be healthier so you cn get back to enjoying life’s important moments.

What is required for me to participate in the CCM program?

You must give written or verbal consent to ensure you are involved with your care plan and aware of any applicable cost sharing. You will only need to provide this consent once unless you decide to switch to a different CCM practitioner.

How do I enroll?

Call us at 865-374-5160 or use the “Chat Bot” at the bottom of your screen to verify your qualifications and to learn about the benefits you can gain from this program.

What does the CCM program cost?

The usual cost-sharing rules apply to CCM services, so you may be responsible for the usual Medicare Part B cost sharing (deductible and copayment/coinsurance) if you do not have supplemental, or wraparound, insurance. Most dually eligible individuals are not responsible for cost sharing. Most supplemental/Advantage care plans will cover the cost of the copayment/coinsurance. We will be glad to discuss your individual insurance plan(s).

Is there a way to opt-out?

CCM services have no long-term commitment. Anytime you feel the program is not right for you, notify your care manager. You will be unenrolled at the end of that calendar month.

*Description from https://www.cms.gov/files/document/chronic-care-management-factsheet.pdf

Follow linked text to return to Connected Care Management main page or meet our team of Care Coordinators.