Community and Media FAQ

We know you have questions.

Below are some of the most frequently asked questions we’ve received about coronavirus (COVID-19) and our answers. New questions arise as the situation evolves, so check back frequently for updates.

Frequently Asked Questions

When available, we offer COVID-19 vaccinations to members of our community who meet CDC and federal eligibility requirements. On our COVID-19 vaccination page, you’ll find information about the status of vaccine clinics and how to schedule your appointment. Please note, you must have an appointment in order to receive a vaccine.

Additional resources may be available for you through your local health department.

Like other hospitals and nursing homes, we have implemented protocols that limit visitation for the health and safety of our patients, visitors and staff. You can find the most current  policy on our visitation page.

Puede leer nuestro reglamento de visitas hospitalarias y hogares para la tercera edad aqui.

Patient Care Facilities

Beginning on the effective dates noted below, patients and visitors to Covenant Health member hospitals, outpatient care settings and physician offices will not be required to wear a mask unless:

  • You currently have any signs or symptoms of COVID-19 that are not caused by another known reason (examples: shortness of breath or difficulty breathing, fever, loss of taste or smell)
  • You currently have a diagnosis or suspected diagnosis of COVID-19
  • Within the last 10 days, you have been exposed to anyone confirmed to have COVID-19

Patients and visitors who prefer to wear a mask may do so. Healthcare workers, including employees, physicians and volunteers, may not be required to wear a mask in their areas, but patients may kindly ask members of their care team to wear masks if the patient would like them to do so.

For Covenant Medical Group practices and other ambulatory locations (including Therapy Centers, Breast Centers, Cardiac Rehab, etc.), these guidelines take effect Monday, May 2, 2022.

For Covenant Health member hospitals and Thompson Cancer Survival Center locations, these guidelines take effect Monday, May 9, 2022.

Patients, visitors and staff in our Covenant Health long-term or transitional care facilities (Claiborne Health and Rehabilitation Center, LeConte Health and Rehabilitation Center, and the Transitional Care Unit at Fort Sanders Regional Medical Center) must wear a mask. Additional guidelines are posted at these facilities.

Non-Clinical Areas

Patrons, visitors and employees in non-clinical areas such as Covenant Health’s business offices, Fort Sanders Health and Fitness Center, and Nanny’s are no longer required to wear a mask. However, any patron, visitor or employee who prefers to wear a mask may do so.

We continue to encourage people to follow other recommended steps to prevent the spread of COVID-19, including getting a COVID-19 vaccine if you are eligible. The vaccine is a safe and an effective way to protect the health and safety of our communities.

If you have been screened for COVID-19 and are instructed to go to the nearest emergency room, please call the emergency room ahead of your arrival to let them know you are coming, that you have been screened and are experiencing symptoms.  This will enable our staff to greet you at the door and appropriately isolate you as soon as possible and help protect our staff.  A list of emergency department phone numbers is below (phone numbers are 865 area code unless otherwise specified):

  • Claiborne Medical Center: (423) 626-9646
  • Cumberland Medical Center: (931) 210-5211
  • Fort Loudoun Medical Center: 271-6035
  • Fort Sanders Regional Medical Center: 331-2200
  • LeConte Medical Center : 446-8835
  • Methodist Medical Center: 835-3400
  • Morristown-Hamblen Healthcare System: (423) 492-5400
  • Parkwest Medical Center: 373-1130
  • Roane Medical Center: 316-3100
We are isolating patients who are experiencing symptoms of COVID-19 from patients who are not exhibiting COVID-19 symptoms. We have equipped our employees who will provide direct care to patients with COVID-19 symptoms with Personal Protective Equipment, including masks, gloves, and gowns as recommended by the CDC, and all employees are following proper handwashing protocols.

At our medical clinics, please attend your appointments alone unless a support person is essential to your treatment or care, such as:

  • If you have physical mobility issues or speech/comprehension complications
  • If you need assistance after a procedure

We also offer telehealth as an alternative to in-person clinic appointments.

During a crisis, some may forget that emergencies such as heart attacks and strokes still happen, and Covenant Health facilities and medical providers continue to treat patients with life-threatening conditions at our emergency departments every day.

All patients and staff who come to our emergency departments are screened for COVID-19 symptoms and travel history, and we are isolating patients with COVID-19 symptoms from patients who are not exhibiting COVID-19 symptoms.

Our health system-wide COVID-19 task force works directly with physicians, clinical leaders, and front line staff to implement protocols from federal, state, and local authorities. Guidance changes daily, and our COVID-19 task force ensures we are current on new developments and that all recommendations are operationalized throughout our system.

We are communicating daily with our physicians and employees about new developments to the COVID-19 situation and operational updates at the hospital level. We also created a resource center on our website, CovenantHealth.com/coronavirus, where the public can stay informed about how to reduce the risk of COVID-19, review updates from Covenant Health, and view restricted visitation and screening policies that protect our patients and employees.

If you are experiencing cough, fever, or shortness of breath and think you should be tested, contact your primary care physician for advice specific to your situation.

In accordance with federal guidelines, Covenant Health does not discriminate against anyone. We screen and treat all emergency medical conditions of all patients in a non-discriminatory manner, regardless of ability to pay, insurance status, national origin, race, gender, sexual orientation, or disability.

We are so incredibly gratified by the overwhelming community support offered to our employees and their families during this crisis. We ask that you direct offers of help to the Covenant Health Call Center by phone (865-541-4500) or by email (CallCenter@covhlth.com).


If you are unable to find the answer to your question above, please submit a new question and someone will respond within 24 hours.