Community and Media FAQ

We know you have questions.

Below are some of the most frequently asked questions we’ve received about coronavirus (COVID-19) and our answers. New questions arise as the situation evolves, so check back frequently for updates.

Frequently Asked Questions

When available, we offer COVID-19 vaccinations to members of our community who meet CDC and federal eligibility requirements. On our COVID-19 vaccination page, you’ll find information about the status of vaccine clinics and how to schedule your appointment. Please note, you must have an appointment in order to receive a vaccine.

Additional resources may be available for you through your local health department.

Like other hospitals and nursing homes, we have implemented protocols that limit visitation for the health and safety of our patients, visitors and staff. You can find the most current  policy on our visitation page.

Puede leer nuestro reglamento de visitas hospitalarias y hogares para la tercera edad aqui.

Visitors and staff are required to wear masks at all Covenant Health facilities and medical practices. To help conserve our supply of masks, we encourage you to bring a mask from home to wear.

If you have been screened for COVID-19 and are instructed to go to the nearest emergency room, please call the emergency room ahead of your arrival to let them know you are coming, that you have been screened and are experiencing symptoms.  This will enable our staff to greet you at the door and appropriately isolate you as soon as possible and help protect our staff.  A list of emergency department phone numbers is below (phone numbers are 865 area code unless otherwise specified):

  • Claiborne Medical Center: (423) 626-9646
  • Cumberland Medical Center: (931) 210-5211
  • Fort Loudon Medical Center: 271-6035
  • Fort Sanders Regional Medical Center: 331-2200
  • LeConte Medical Center : 446-8835
  • Methodist Medical Center: 835-3400
  • Morristown-Hamblen Healthcare System: (423) 492-5400
  • Parkwest Medical Center: 373-1130
  • Roane Medical Center: 316-3100

We are implementing or enhancing several protocols, such as:

  • Isolating patients who are exhibiting symptoms, including cough, fever, shortness of breath
  • Restricting visitors and screening everyone who enters the facility for COVID-19 symptoms.
  • Working with our major medical supply partners to ensure our hospitals have the equipment and supplies needed, including masks, gowns, and gloves to treat an increased volume of patients
  • Daily communication is taking place with our system-wide leadership team, medical staff and our healthcare workers to assure the latest information and recommendations is being shared in order for our organizations to be as prepared as possible
  • All facilities have specific surge plans in place in order to accommodate patients in case the number of COVID-19 cases rise significantly in our community
We are isolating patients who are experiencing symptoms of COVID-19 from patients who are not exhibiting COVID-19 symptoms. We have equipped our employees who will provide direct care to patients with COVID-19 symptoms with Personal Protective Equipment, including masks, gloves, and gowns as recommended by the CDC, and all employees are following proper handwashing protocols.

At our medical clinics, please attend your appointments alone unless a support person is essential to your treatment or care, such as:

  • If you have physical mobility issues or speech/comprehension complications
  • If you need assistance after a procedure

We also offer telehealth as an alternative to in-person clinic appointments.

Currently, we do not have any plans to use building spaces outside of each hospital facility for patient care. However, along with other are hospitals, we are working with the local health departments to consider some contingency planning as such time the need is warranted.  Some hospitals either have or are prepared to set up tents outside their emergency departments for COVID-19 symptom triage if we experience a surge in patient volume.

During a crisis, some may forget that emergencies such as heart attacks and strokes still happen, and Covenant Health facilities and medical providers continue to treat patients with life-threatening conditions at our emergency departments every day.

All patients and staff who come to our emergency departments are screened for COVID-19 symptoms and travel history, and we are isolating patients with COVID-19 symptoms from patients who are not exhibiting COVID-19 symptoms.

Our health system-wide COVID-19 task force works directly with physicians, clinical leaders, and front line staff to implement protocols from federal, state, and local authorities. Guidance changes daily, and our COVID-19 task force ensures we are current on new developments and that all recommendations are operationalized throughout our system.

We are communicating daily with our physicians and employees about new developments to the COVID-19 situation and operational updates at the hospital level. We also created a resource center on our website,, where the public can stay informed about how to reduce the risk of COVID-19, review updates from Covenant Health, and view restricted visitation and screening policies that protect our patients and employees.

If you are experiencing cough, fever, or shortness of breath and think you should be tested, contact your primary care physician for advice specific to your situation.

Covenant Health is the largest health system in the region with more than 11,000 providers and staff at nine acute care hospitals and other point of care facilities. Our leaders are working closely with government officials, the Knox County Health Department and our peers in healthcare across the community and the region to coordinate, collaborate and prepare for COVID-19 cases and continued care of patients separate from COVID-19. We are confident in our team’s ability and dedication to serving East Tennessee, and we will continue to assess and adapt as the situation may evolve.

In accordance with federal guidelines, Covenant Health does not discriminate against anyone. We screen and treat all emergency medical conditions of all patients in a non-discriminatory manner, regardless of ability to pay, insurance status, national origin, race, gender, sexual orientation, or disability.

We are so incredibly gratified by the overwhelming community support offered to our employees and their families during this crisis. We ask that you direct offers of help to the Covenant Health Call Center by phone (865-541-4500) or by email (

We are incredibly grateful to everyone who has reached out to us during this time.  Anyone who wishes to donate supplies can contact the Covenant Health Call Center at (865) 541-4500 or by email at

Again, we thank the community for the many offers of help we’ve received during this crisis. We are not accepting new volunteers during this time, and all current volunteers are screened for symptoms of COVID-19 and travel history before allowed to enter the hospital.

If you are unable to find the answer to your question above, please submit a new question and someone will respond within 24 hours.