Several Covenant Health organizations recently received patient satisfaction awards from Professional Research Consultants, a nationally known healthcare research company headquartered in Omaha, Nebraska. PRC researches the opinions of former Covenant Health patients regarding their perceptions of patient care. Covenant Health organizations use the research findings to continually improve and enhance patient satisfaction.
This year’s PRC awards for Covenant Health include 5-Star awards and 4-Star awards and a Platinum Patient Achievement Award. Five-star awards are given to facilities, departments or service areas that score in the top 10 percent (at or above the 90th percentile) of PRC’s database based on the number of patients who rate the service area “Excellent” in overall quality of care. Four-star awards are given to facilities, departments or service areas that score in the top 25 percent based on number of patient ratings for excellence in overall quality of care.
Congratulations to these organizations and departments:
Fort Loudoun Medical Center
4-star award — Emergency Department
5-star award — Outpatient Surgery
5-Star award — Inpatient Services, Communication about Medications
5-star award — Inpatient services, brain injury/spinal cord injury inpatient rehab, ortho/neuro rehab I inpatient services
Platinum Patient Achievement Award — Outpatient Diagnostic Services